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Frequently Asked Questions at Raging Bull Online Casino

What is Raging Bull Online Casino?

We are an online casino operated by Realtime Gaming software (RTG), offering all players exceptional online gaming with the best casino games, massive jackpots and instant payouts on your winnings.

On which device or system can I play?

You can enjoy playing online casino games on any computer (PC) as well as mobile casino games on any supported Mobile Device or Tablet. Mac users can enjoy ‘Instant Play’ right in their web browser.

What is Instant Play and what is the downloaded version/platform?

If your computer operating system does not support the casino software or if you are using a Mac, you can still enjoy online gaming with the ‘Instant Play’ option without installing the software and play right in your web browser. Alternatively, you can download the free casino software and install it on your computer to play in the comfort of your home.

You can also use the Mobile Casino on your smart phone or tablet. The Mobile Casino and Instant Play versions do not have the full suite of games unlike the Download platform.

What is the minimum system requirements needed to run the online casino?

Pentium 133Mhz with 8 MB of hard disk space, 16 MB of RAM with either Windows 98, 2000, ME, XP, NT, Vista and Windows 7 operating systems. Mobile Casino is available on Apple iOS and Android devices, and other supported Smartphones and Tablets.

Is it necessary to download the casino software every time I want to play?

No! You only need to download and install the software once. After that, all you have to do is simply click on the casino shortcut created on your desktop to instantly access the casino. Please note: you need an internet connection to connect to the net and download the software.

I downloaded the software, but I can’t locate it on my computer/mobile device.

Try to save the file to your desktop/homescreen when first downloading it so you can easily locate it, but if it’s saved to an unspecified location, let’s help you find it by following these steps:

Click Start > Click Search > Select Files & Folders > Type in Raging Bull

The computer will search and locate the file for you and now you can save a ‘shortcut’ to your desktop or home screen.

I have downloaded the software. Now what?

Immediately after the download has successfully been completed, all you need to do is follow the easy prompts to complete the installation process. Visit our Getting Started page for a step by step guide. (An Internet connection is required to reach the website and download the software).

Can I get a virus from downloading the casino software from the internet?

At Raging Bull Online Casino, we take your safety very seriously and exhaust all efforts to keep you safe. We strongly urge all players to install a virus scanner for extra safety measures and further peace of mind.

How do I register an account?

Simply Download the casino software from this site and follow the easy prompts to install and run the certified, secure software on your computer. Once the installation is completed, click on the icon on your desktop, or in the folder where you chose to save it, to launch the casino. When the application opens, complete the quick registration process to open your account.

What do I do after I have registered?

Once you have successfully registered an account you can log in with the personal Username and Password you chose when you created your account. Remember to keep this information confidential.

Do I need different logins for playing on the different platforms?

NO! You can use the same username and password for playing at the mobile casino, download casino or instant play platform.

I’m having trouble logging in!
    Make sure you are using the correct login details that you created upon registration and that they are in the same letter case. Check that you are connected to the Internet or a Wi-Fi network.

If you are still experiencing problems, contact Support for more assistance.

I’ve forgotten my password.

Our support agents cannot reset the password for you. Please click on the ‘Forgot Password’ button when trying to login to the casino software to have your password reset for you.

Why are the games just loading, but not allowing me to click on them?
  1. Your internet connection might be experiencing problems like congestion and running slowly.
  2. Your internet connection has cut out – check all cables/signal strength/data remaining.
I can’t connect to the casino/I keep hitting a dead-end?

You might have a firewall blocking the software. Check your settings.

Do I win real cash prizes?

Yes! When you register a Real Money account and start making deposits, and betting on your favorite games, you are in the running to win huge jackpots in an instant.

How do I redeem a coupon/claim a bonus?

Visit the Cashier in the casino lobby, select the Redeem Coupon button and enter the coupon code of the bonus you wish to claim, e.g. RAGINGBULL. The easy prompts will guide you through the next steps and you’ll be well on your way to playing with one of our fantastic casino bonuses.

How do I make deposits/withdrawals?

All transactions can be made by visiting the Cashier in the casino lobby. Claim a bonus, make a deposit or withdraw your winnings hassle-free. Our Banking Page has more information regarding our online financial transaction processes.

I want to cancel a withdrawal to keep playing?

Your withdrawal requests go into a 24-hour pending cycle before they are fully processed, so you still have time to contact Support to request a reversal.

Why has my deposit been declined?

A number of reasons:

  1. Network and connectivity errors
  2. You have submitted incorrect personal or banking details or banking limits.

Contact our Support team 24/7/365 for more information and assistance.

Can I view my transaction history and account activity?

Simply click on the ‘Cashier’ tab in the lobby to view all your transactions and casino activity.

How many accounts can I register?

Raging Bull Casino only allows ONE (1) account per person, IP address, computer, mobile device, household or business address.

Can I make transactions with the same credit card on 2 separate accounts?

Use of the same credit card for 2 accounts is not permitted at RBC.

How safe is it to play online?

Raging Bull Online Casino guarantees that your sensitive information is kept confidential and safe when you play with us. We use industry-leading security technology to ensure your absolute safety at all times and because you are our valued player, we will never jeopardize our relationship with you by sharing your personal details with any third parties.

What about my privacy?

Your privacy is our top priority; therefore we incorporate a strict Firewall and SSL encryption to protect your personal information and banking details.

Is it safe to make online transactions with my credit card?

Yes, of course! Every time you log in to our online casino on your computer or mobile device, you are automatically protected by SSL technology (Secure Socket Layer). Rest assured that this tried and trusted method of securing your data is used by banks and other institutions around the world that require the best data security tools.

What do I do if I lose internet connectivity during a game or transaction?

The sophisticated Realtime Gaming software (RTG) enables our casino to track every action you perform during your playtime or transactions, so you simply need to reconnect and continue where you left off.

I do not receive emails from the casino.

Some Firewalls and anti-spam applications will block unknown email addresses, so be sure to add us to your safe senders list: [email protected] & [email protected]

How can I be sure that I am receiving fair and honest online gaming?

Raging Bull Online Casino prides itself in providing players with fair online gaming and we are regularly audited by third party consultants to maintain this standard. We use an advanced and leading Random Number Generator (RNG) to produce a 100% random outcome for each and every game so you can be sure that no result is ever predicted or predetermined.

I have more questions/ need further assistance!

Our agents are available 24/7/365 with more information or assistance in your language. Contact Support via email, live chat or toll-free telephone.